Wednesday, October 05, 2011

Bureaucratic messes

I sent off my tax return a month ago, to town A, as tax man asked. Now, a month later, I get a letter from tax man at town B, saying he wants my return! So I've sent him a copy of the return I sent the first tax man, together with a covering letter. Friend who's an expert on tax says that all HMRC post now goes to a central system that allocates it round the country to offices that have capacity. So the fact that I sent something to town A doesn't mean it actually went there - it may well have gone to town Z! It should however have reached them and been recorded so the implication is that they have managed to lose it. Typical!

Daughter's university accommodation wants to be paid on a card, and with direct debit but the account needs two signatures so it doesn't have a card, and the accommodation organisation has mislaid or lost the direct debit we set up in April. They've agreed, reluctantly to accept a cheque. So I've written a cheque, and a covering letter.

Messes come in threes. I've managed those two but I can't manage the pension letters I get from Barclays. I can't make head nor tail of their jargon, their numbers, their variation on dates, annuities, instructions and policies. I wish I'd never bought the bloomin' policy because the effort is just not worth it.

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