- I first went into the local bank and completed their form in January, after Lloyd's telephone service was so bureaucratically useless.
- When I received the letter saying to ring to register, it wasn't easy, and I had to complete their form again.
- Their letter arrived again today. So I rang to complete registration again. They passed me to a local branch, in the wrong county.
- I rang again. They passed me to the right branch, but branches are not the place to complete a telephone registration.
- I rang again. Alleluia! I got someone who knew what to do, and passed me to the person who could check their secret word, and set up a password.
Friday, February 19, 2010
Bumbling banks
It's taken five weeks to get telephone banking on Aunty's account.
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