If you get pension credit, you don't have to pay rent for your sheltered housing. But the council first thought that aunty did have to pay her rent, so I set up a standing order to pay it. Then the assessment officer rang me, and said that she was getting credit, so she didn't have to pay the rent, The estates manager also wrote and told me to stop the standing order, and she'll send a cheque to pay back what was overpaid.
So now I've written to the bank again (I still can't ring them because they haven't set up the telephone account) to tell them to stop the standing order.
This is so confusing that it is no wonder aunty is confused.
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